Unicorn-class AI for exceptional customer care
AI agents for human-like problem solving in a variety of support interactions from simple self service to complex escalations.
Live on DeepQuery
Can technology really replicate your best customer service employees?
Your business thrives on exceptional support teams that solve complex customer issues creatively. While AI is the best known option to amplify your teams with technology, most AI chatbot solutions only provide simplistic responses to easy questions. This approach fails to address the nuanced challenges customers face, making these tools neither engaging, effective, or efficient.
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Current generation
AI chatbots help no one
14%
Chatbot responses rated satisfactory by customers
2%
Chatbot assistance rated impactful by support employees
There is a better way to leverage AI for customer support...
Tiyaro DeepQuery delivers human-like problem solving for customer support
Tiyaro DeepQuery is an AI engine designed to solve customer support issues, from simple self-service requests to complex escalations. Leveraging LLMs and enterprise-specific product and customer data, it identifies the best solution strategy and executes it through multiple steps using built-in tools, delivering sophisticated responses to complex problems.
KEY BENEFITS
- Amplifies support bandwidth while maintaining high standard of problem resolution on diverse range of problems and products.
- Provides accurate, thorough responses while surpassing customers’ time to resolution expectations.
- Adapts to constant changes in product behavior, usage patterns so your staff can be spared the typical retraining costs and latency.
Trusted by the world’s best brands for large scale customer support
Unparalleled Expertise
600
Number of third-party product procedures this IT "SuperAgent" is trained on
Productivity Gains
99.9%
Reduction in time and cost to train IT employees on third-party products
IT helpdesk Agent
Fortune 500 Financial Services Company
IT helpdesk serving employees dispersed across the USA aims to reduce operational costs while dramatically lowering time to accurate problem resolution. Previous attempts with AI chatbots didn’t deliver expected results while incurring inordinate amount of manual data labelling and training, AI expertise, time and costs.
An app built with DeepQuery recommends resolution steps for incoming IT tickets across more than 60 different third-party hardware and software products.
FIRST RESULTS
1 week
DATA SOURCES
Unparalleled Accuracy
90%
Responses rated correct by field engineers across 50+ products
Field Service Assistant
Fortune 500 Medical Equipment Manufacturer
Complex field service procedures are required on equipment shipped and installed in more than 80 countries. Vague reports often prevent field technicians from fixing issues on their first visit. In addition, the diversity and complexity of equipment makes it hard for technicians to recall exact remediation procedure on-site.
An app built with DeepQuery narrows down customer-reported issues, even vaguely reported ones, by root-causing the issue based on past service records. It then comes up with an accurate remediation procedure based on formal product service manuals and informal service summaries.
FIRST RESULTS
3 days
DATA SOURCES
Cost Reduction
90%+
Reduction in human cost of handling escalations
Unparalleled Speed
90%+
Reduction in research time to root cause product problems
Software Escalation Assistant
Fortune 500 Enterprise Software Company
Support escalations on a portfolio of 30+ products with 200+ versions shipped to more than 400,000 customers are very costly, time-consuming, and difficult to handle. Hard to grow the escalation team to meet requirements of growing customer-base, retrain personnel on newer products and versions, maintain service consistency across employees.
Apps built with DeepQuery provide automated in-product responses to challenging problems to end users, or in-helpdesk responses to support engineers working on customer requests.
FIRST RESULTS
2 weeks
DATA SOURCES
Enterprise-grade safeguards for your data, AI processing, and users
Data isolation, encryption, privilege-based access techniques are always on in recognition of enterprise data security and privacy needs. DeepQuery responses are biased towards accuracy and explainability since business operations and customers depend on them. And finally, we offer a range of deployment options from dedicated Tiyaro infrastructure to your private cloud to match your IT standards.
Book a demo today!
See Tiyaro DeepQuery in action during a personalized demo with one of our technical experts.